IanWilson

Resume

Contact Information

Ian Wilson

Email: ian@wilsonsdesigns.com

Phone: (530) 417-0586

Location: Novato, California

Professional Summary

Proactive Business Analyst with over 7 years of diverse experience in optimizing business banking processes and developing strategic solutions. Expertise in stakeholder engagement, process analysis, and implementing low-code applications to enhance operational efficiency. Successfully transitioned the Paycheck Protection Program to an internal team, streamlining workflows for over 20,000 loans. Committed to driving key business objectives and delivering insightful data solutions to meet organizational needs.

With a foundation in game design and technology, my competencies extend beyond traditional banking paradigms. Harnessing creative direction and 3D artistry, I bring a unique perspective to financial strategy, enhancing our approach to customer engagement and digital experience.

Work Experience

Credit Initiatives Analyst

U.S. Bank N.A. | 05/2023 - 11/2024

Directed internal initiatives aimed at streamlining business banking processes and procedures across the department, driving key business line objectives.
Facilitated comprehensive reviews and led change management, sourcing and overseeing initiatives from design to completion in collaboration with business line management.
Conducted stakeholder interviews to assess current processes and gather extensive requirements.
Iteratively designed and engineered custom solutions utilizing low-code application platforms (LCAP) such as HCL Leap.
Transformed manual review processes for multiple risk groups into web-based, data-mineable review workflows, enhancing data insights.
Revamped operational efficiency by implementing an internal JavaScript toolset within LEAP to expedite common tasks and use cases.
Oversaw LCAP applications throughout the entire system lifecycle across multiple environments (Dev, UAT, Production).

Strategy and Innovation Manager, Vice President

MUFG Union Bank | 03/2021 - 05/2023

Successfully transitioned the multi-billion-dollar Paycheck Protection Program Forgiveness process to an internal team under tight deadlines.
Led an operations team to effectively complete the third round of PPP originations and forgiveness within regulatory timeframes.
Developed and instituted internal processes to streamline the management of forgiveness requests for over 20,000 loans.
Enhanced data visibility by creating crucial metrics and dashboards, effectively presenting these insights to senior leadership.
Conducted risk and controls self-assessments while drafting and implementing program controls in collaboration with risk partners.
Served as the primary bank liaison with the SBA for the PPP Program, proficiently addressing all SBA regulatory inquiries.
Supported Business Banking by delivering comprehensive responses to regulatory inquiries, including detailed research and analysis.
Managed the successful transition of the PPP portfolio during a merger and acquisition process.

Sr. Relationship Banker, Assistant Vice President

MUFG Union Bank, NA | 03/2018 - 03/2021

Achieved exceptional customer service and NPS scores ensuring customer satisfaction.
Built and maintained high-value customer relationships while upholding the highest standards of professionalism and regulatory compliance.
Ensured operational excellence across assigned branches by implementing effective monitoring systems and process improvements.
Earned multiple quarterly performance awards by consistently exceeding targets and outperforming regional benchmarks.

Lead Designer/Developer

Formative Studios | 10/2010 - present

Boosted client ROI by designing, developing, and maintaining websites and APIs across a variety of platforms and programming languages.
Crafted and configured e-commerce, brochure, and resource sites in CMSs such as WordPress and Joomla!, employing fully custom front-end templating.
Augmented brand awareness for clients through the development and refinement of brand assets, including Style Guides, Brand Guidelines, Design Systems, and Logos.
Engineered engaging user interfaces by utilizing industry-standard component-based methodologies and tools like Figma, Adobe Photoshop, and Adobe Illustrator.
Managed web projects throughout the entire web application lifecycle, ensuring timely and successful deliveries.

Education

Master of Fine Arts in Game Design

Academy of Art University | 2013

Mastered the fundamentals of game design, development, and production. Emphasis on 3D modeling, texturing, and game environment design. Our Thesis was a mobile game built in Unity, and was featured at our GDC booth.

BS in Information Technology and Communications Design

California State University Monterey Bay | 2009

Broad experience in web design, database management, and project management. Degree emphasis on 3D modelling, and also included coursework in software design and development as well as math.

2024 Web Development Bootcamp

Udemy | 2024

Focus on HTML, CSS, Javascript, and React.

Certifications

LEAN Six Sigma, AIGPE

AIGPE | 2025

Certification #: ZSSWB121171256

Power Platform Functional Consultant Associate, Microsoft

Microsoft | 2025

PL-200 exam passed in 2025. Credential ID: 5E87557FA2725884, Certification number: 405DCN-E60AFE

Skills

Technical Skills

Project/Program Management
Strategic Initiatives
Commercial Lending Operations
Banking Operations
Financial Services
Process Improvement
Data Analysis/Data Modeling
nCino Lending Platform
Team Collaboration and Leadership
Application Lifecycle Management (ALM)
Workflow Analysis
Javascript Frameworks (React, SvelteKit)
HTML/CSS
MongoDB/noSQL Databases
Microsoft Power Platform
- PowerApps
- PowerAutomate
- Dataverse
HCL Leap
Source Control (Git, SVN, GitHub)

Creative Skills

3D Modeling
UVW Unwrapping (in package and 3rd party tools)
UX Design using industry standard tools (Figma etc.)
3D/Game Environment Design
Game Development Tools:
- Unreal Engine 5
- Unity
- 3ds Max
- Maya
- ZBrush/Blender/Mudbox
Graphic Design
Web Design
Design Tools:
- Adobe Photoshop
- Figma
- Adobe Illustrator
- Adobe XD
- Substance Painter
- Substance Designer
- Quixel Mixer, Bridge

| ian@wilsonsdesign.com +1 (530) 417-0586