Resume

Managed internal initiatives aimed at streamlining business banking procedures across the department, driving key business line objectives, facilitating reviews, and initiating/managing change.

• Managed internal initiatives to streamline business banking processes and procedures across the department, driving key business line objectives.
• Facilitated reviews and orchestrated change management, sourcing, and overseeing initiatives from design to conclusion in collaboration with business line management.
• Conducted stakeholder interviews to scrutinize current processes and gather comprehensive requirements.
• Iteratively conceptualized and engineered custom solutions utilizing low-code application platforms (LCAP) such as HCL Leap.
• Enhanced data insights by transforming manual review processes for multiple risk/quality teams into web-based, data-mineable review workflows.
• Optimized operational efficiency by implementing an internal JavaScript toolset for use in LEAP to expedite common tasks and use cases.

Managed key business banking strategic initiatives at Union Bank. Transitioned the Bank’s Paycheck Protection Program Forgiveness process to an internal team under compressed timelines.

• Successfully transitioned the Bank's Paycheck Protection Program (PPP) Forgiveness process to an internal team under tight timelines.
• Managed operations and led a large team to effectively complete the third round of PPP originations and forgiveness within regulatory timeframes.
• Developed and instituted internal processes to streamline the handling of forgiveness requests for over 20,000 loans.
• Enhanced data visibility by creating essential metrics and dashboards, effectively presenting these insights to senior leadership.
• Conducted risk and controls self-assessments while drafting and implementing program controls in collaboration with risk partners.
• Maintained up-to-date working knowledge of all regulations and worked with compliance

Delivered exceptional service to clients by proactively engaging in needs assessments, positioning products and services to meet their needs. Provided operational integrity to my assigned region, ensuring appropriate staffing levels were maintained at all assigned branches. Contributed to assigned branches' risk and sales metrics ensuring top level performance.

• Proactive customer and prospect engagement, performing needs assessments, and accurately positioning products and services
• Maintaining industry regulatory knowledge through consistent, ongoing professional education and training
• Onboarded new clients opening accounts, performed account maintenance for existing clients
• Supported branch transactional traffic as needed
• Effectively managed risk and operational integrity at assigned branches
• Consistent top performer, achieving multiple quarterly performance recognition awards

As the Web Developer and Owner/Co-Founder of Formative Studios, a web, technology, and brand consultancy, I spearheaded the design and development of web, brand, and 3D interactive/VR experiences. Increased client ROI by developing and maintaining websites on a variety of platforms and languages.

• Boosted client ROI by designing, developing, and maintaining websites across a variety of platforms and programming languages.
• Crafted and configured e-commerce, brochure sites, and resource sites in CMSs such as WordPress and Joomla! with fully custom front-end templating.
• Augmented brand awareness for clients by developing and refining brand assets, including Style Guides, Brand Guidelines, Design Systems, and Logos.
• Designed engaging user interfaces by employing industry-standard component-based methodologies and tools like Figma, Adobe Photoshop, and modern JavaScript frameworks.
• Managed web projects through the entire web application lifecycle, ensuring timely and successful deliveries.

• Emphasis in Design and 3D Design